Shipping & Returns

Shipping Times

Destination

Shipping Time - Standard

Shipping Time - Express

United States, Canada

7-12 days

2-3 days

Europe

4-7 days

1-2 days

Rest of the World

8-14 days

3-5 days

 

Please note that the above information represents business days from the day of dispatch. If you are purchasing a pre-order item, please review each product's shipping date before placing your order.

 

Personalised items

Personalized items will take at least one additional business day to dispatch. In some cases, two additional business days may be required before dispatch.

 

Shipping Costs

We work hard to keep our shipping fees to a minimum by negotiating the best possible rates with world class shipping companies.


Destination

Cart total up to $100

Cart total from $101 to $220

Cart total $221 and up

Europe* (Standard / Express)

$9 / $14

$14 / $19

$19 / $24

United States, Canada (Standard / Express)

$10 / $15

$16 / $21

$22 / $27

Rest of World (Express only)

 $16

 $22

 $30

*Includes Switzerland, Norway and UK


Import Duties and Taxes

If you live outside the EU, your country's customs might charge you an import fee.

We suggest you try a quick web search if you are unsure of the applicable charges in your country. If you would like a rough idea of how much your import fees might be, we recommend getting an estimate here. You can also contact your customs office directly for more information.

 

Shipping to the United States

If you live in the US and your order is for less than the amount of $800, you will not be charged import fees. If your order is over $800, you are most welcome to get in touch with us so that we can advise you further.

 

Shipping to Australia

There are no import fees applicable for orders under 1,000 AUD (745 USD as of July 2018).

If your order is over 1,000 AUD, do get in touch and we will do our best to advise you further.

We do everything in our power to reduce the chance of customs charges through legal means. Over 96% of our customers outside of the European Union, including customers based in the USA and Australia, have reported that no customs charges were applied to their orders on delivery.

 

Returns

All items must be returned within 30 days from the date of original delivery to you. If your order has not yet shipped, you can cancel while the items are still in our possession for a full refund.

Important note: all goods returned must be unused and in perfect condition. They must also be accompanied by the original packaging and all original contents.

We do not offer refunds on the original shipping costs once the item has been shipped to you. The buyer is responsible for all return shipping cost.

We do offer item exchange. We will charge you the price difference accordingly.

If there is a fault with your product in any way, it is very important that you notify us as soon as possible. Refunds are only possible within 30 days of the buyer receiving the item.

We have refined our refund policy with a view to minimize disingenuous transactions. This helps us maintain our best prices and standards of service for dedicated buyers that appreciate the lengths we have taken to ensure the quality of our products.

 

Personalised items

Due to the permanence of embossed and engraved details, we are unable to accept returns on customized items.

 

Start your return

Request your return by writing us an e-mail. Once you have requested your return, a return authorization will be sent to you within 72 hours.

 

Lifetime Warranty

We offer a lifetime warranty with all items. If there is any fault or malfunction with your item please get in touch and we will do all we can to correct the issue.

This lifetime warranty does not cover:

- damage caused in an accident, inappropriate use or negligence.

- expected levels of wear and ageing of all natural materials.

- use of any product outside of its intended purpose.

 

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